At Rafi Warez, we value customer satisfaction and want you to have confidence in every purchase. This Returns & Refund Policy explains how returns and refunds are handled for our products. By placing an order, you agree to the terms outlined below.
Eligibility for Returns
You may request a return if:
- The product you received is defective or damaged.
- The product delivered does not match your order.
- The product is incomplete or missing parts.
To be eligible, please ensure:
- The request is made within 7 days of delivery.
- The item is unused, in its original packaging, and includes all accessories or manuals.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Items damaged due to misuse or negligence.
- Products without original packaging or missing accessories.
- Products requested for return after 7 days of delivery.
Refunds
Since Rafi Warez operates on a Cash on Delivery (COD) basis, refunds are handled as follows:
- Refunds will only be processed after the returned item is received and inspected by our team.
- Please allow up to 14 business days for refunds to be completed.
Return Process
- Contact our customer support at [email protected] with your order details and the reason for the return.
- Our team may request photos or videos as proof of the issue.
- Once approved, we will provide instructions for returning the item.
- After inspection, a replacement or refund will be processed.
Shipping Costs for Returns
- If the return is due to our error (defective, wrong, or incomplete item), we will cover the return shipping costs.
- If the return is for any other reason, the customer may be responsible for return shipping charges.
Contact Us
For any questions regarding this Returns & Refund Policy, please contact us at:
Email: [email protected]